Refund Policy

At Vector Solutions, we aim to provide reliable, high-quality software. If something goes wrong, we're here to make it right. Please read our refund policy carefully before making a purchase.

Test Phase (2-Day Trial)

We offer a free 2-day test phase for all products to let you evaluate the software risk-free. During this period:

• You receive a temporary license key valid for 48 hours from activation.
• No payment is required upfront simply request it via email.
• Full features are available, but usage is limited to testing (no commercial or extended use).
• At the end, you can seamlessly upgrade to a full license or let it expire without obligation.

Misuse (e.g., sharing the key or using it beyond testing) will result in immediate blacklisting.

Refund Eligibility

We offer refunds within 14 days of purchase in the following cases (excluding the test phase):

• The software is not working as intended (e.g., major bugs, crashing, failure to load).
• You contacted our support and followed troubleshooting steps, but the issue could not be resolved.
• The license key was not used, or was only briefly activated while experiencing issues.

If everything is working as described and you simply changed your mind, we do not offer refunds.

Non-Refundable Situations

Refunds will not be issued if:

• You were banned or penalized in-game.
• You misunderstood the product features or purchased the wrong version.
• You attempt fraud, resell your key, or request a chargeback without contacting us.

Refund Window

Refund requests must be made within 14 days of purchase. After this period, no refunds will be granted under any circumstances. The test phase does not count toward this window.

Chargebacks

Filing a chargeback without contacting us first will result in:

• Immediate revocation of your license.
• Permanent blacklist from all Vector Solutions products and future support.
• Reporting to payment processors for fraud.

How to Request a Test Phase or Refund

To request a test phase or refund, contact us via:

Email: [email protected]

Include your order ID (if applicable), description of the problem, and any relevant screenshots or logs. We respond within 48 hours during business days.